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Refund Policy

Our Guarantee

At Swave, we are committed to delivering premium quality menswear. If for any reason you are not completely satisfied with your purchase, we offer a straightforward 30-day refund policy — no unnecessary questions, no hassle.

We believe that shopping with confidence is part of the Swave experience. Our refund process is designed to be as simple and stress-free as possible.

Our promise: If your item arrives damaged, defective, or is not as described, we will offer a full refund or replacement at no cost to you — regardless of the 30-day window.

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Eligibility

To be eligible for a refund, please ensure your item meets the following criteria:

✓ Eligible for Refund

  • Returned within 30 days of delivery

  • Unworn and unwashed

  • All original tags still attached

  • In original packaging where possible

  • Faulty, damaged or incorrect items

  • Items not as described on the website

✕ Not Eligible for Refund

  • Items returned after 30 days

  • Worn, washed or altered items

  • Items with tags removed

  • Final sale or clearance items

  • Items damaged through misuse

  • Gift cards or store credit

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How to Request a Refund

Requesting a refund is straightforward. Simply follow these steps:

01 Contact Our Team

Email us at jerryleung132@gmail.com with your order number, the item(s) you wish to return, and the reason for your refund request.

02 Receive Return Instructions

Our team will respond within 24 hours with your return authorisation and instructions on how to send your item back to us.

03 Send Your Item Back

Pack the item securely and send it back using the instructions provided. We recommend using a tracked service to ensure safe delivery.

04 Receive Your Refund

Once we receive and inspect your return, we will process your refund within 5–10 business days to your original payment method.

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Refund Timeline

Once your return has been received and inspected, we will notify you by email to confirm whether your refund has been approved.

  • Refunds are processed within 5–10 business days of receiving your return

  • Refunds are issued to your original payment method only

  • Card refunds may take an additional 3–5 business days to appear depending on your bank

  • You will receive a confirmation email once your refund has been processed

Please note: Original shipping costs are non-refundable unless the return is due to a fault or error on our part.

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Partial Refunds

In certain circumstances, a partial refund may be granted at our discretion. This may apply to:

  • Items returned in a condition that shows signs of light use but are otherwise resaleable

  • Items returned without original packaging where packaging is deemed part of the product

  • Orders where only part of the items are being returned

We will always communicate clearly with you before issuing a partial refund and give you the opportunity to discuss the outcome.

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Exchanges

We currently process exchanges as a return and repurchase. If you would like a different size, colour, or item, please follow the standard refund process and place a new order for the item you want.

This ensures you receive your replacement item as quickly as possible without waiting for the return process to complete fully.

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Damaged or Faulty Items

If your order arrives damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery. We will arrange a full refund or replacement at no cost to you.

  • Email us at jerryleung132@gmail.com with your order number

  • Attach clear photographs of the damaged or incorrect item

  • Include a brief description of the issue

We take product quality seriously and will investigate all faulty item reports promptly.

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Sale Items

Items purchased during a sale or promotional event may be subject to different refund conditions. In most cases, sale items are final sale and are not eligible for a refund or exchange unless they arrive damaged or faulty.

Final Sale items will be clearly marked on the product page at the time of purchase. If you are unsure whether an item is eligible for return, please contact us before placing your order.

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Late Refunds

If you have not received your refund within the expected timeframe, please take the following steps before contacting us:

  • Check your bank account or payment method again — processing times can vary

  • Contact your credit card company as it may take time before the refund is officially posted

  • Contact your bank — there is often processing time before a refund appears

If you have completed all of the above steps and still have not received your refund, please contact us at jerryleung132@gmail.com and we will investigate immediately.

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Contact Us

If you have any questions about our refund policy or need help with a return, our team is always here to assist.

Swave Support Team

Email: jerryleung132@gmail.com

Website: swaveeau.com

We respond to all refund enquiries within 24 hours on business days.

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