Privacy Policy
Who We Are
Swave ("we", "our", "us") is a premium men's clothing retailer operating at swaveeau.com. We are committed to protecting and respecting your privacy.
This Privacy Policy applies to all personal information we collect through our website, including when you browse, make a purchase, create an account, or contact our support team.
Data Controller: Swave — swaveeau.com
Contact: jerryleung132@gmail.com
Information We Collect
We collect information you provide directly to us, as well as data collected automatically when you use our website. This may include:
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Full name, email address, phone number and delivery address when placing an order
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Payment information processed securely through our payment providers
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Account login details if you create a Swave account
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Browsing behaviour, pages visited, and time spent on our site
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Device information including IP address, browser type and operating system
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Communications you send us via email or contact form
How We Use Your Data
We use the information we collect for the following purposes:
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To process and fulfil your orders, including delivery and returns
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To send order confirmations, shipping updates and customer service communications
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To personalise your shopping experience on our website
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To send you marketing emails and promotions — only with your consent
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To improve our website, products, and services based on your feedback and behaviour
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To comply with legal obligations and prevent fraud
Marketing: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email we send you.
Sharing Your Data
We do not sell your personal data to third parties. We may share your information only in the following circumstances:
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With delivery and fulfilment partners to complete your order
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With payment processors to handle transactions securely
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With our platform providers (Wix, Modalyst) who help operate our store
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When required by law or to protect the rights and safety of Swave and its customers
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.
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Essential cookies — required for the website to function correctly
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Analytics cookies — help us understand how visitors interact with our site
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Marketing cookies — used to show you relevant ads on other platforms
You can manage or disable cookies through your browser settings at any time.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Order data is typically kept for 7 years for legal and accounting purposes. You may request deletion of your data at any time by contacting us.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
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The right to access the personal data we hold about you
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The right to correct any inaccurate or incomplete data
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The right to request deletion of your personal data
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The right to object to or restrict how we process your data
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The right to data portability — receiving your data in a structured format
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The right to withdraw consent for marketing at any time
To exercise any of these rights, please contact us at jerryleung132@gmail.com.
Security
We take the security of your personal data seriously. Our website uses SSL encryption and our payment processes are handled by certified, secure payment providers. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy, please don't hesitate to reach out.
Swave Privacy Team
Email: jerryleung132@gmail.com
Website: swaveeau.com
We aim to respond to all privacy enquiries within 48 hours.